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Operational limits

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The following entry limits have been set for the Windows calculators and Erlang for Excel:

 

 

Erlang B Calculator

 

Busy Hour Traffic:  0  -  90,000 Erlangs

Blocking:  0.001  -  0.500

Lines:  1  -  90,000

 

 

Extended Erlang B Calculator

 

Busy Hour Traffic:  0  -  90,000 Erlangs

Blocking:  0.001  -  0.500

Lines:  1  -  90,000

Recall factor:  0%  -  95%

 

 

Erlang C Calculator

 

Calls per hour:  1  -  1,000,000

Duration:  1  -  10,000 seconds

Agents:  1  -  10,000

 

 

Call Minutes Calculator

 

Minutes per day:  0  -  30,000,000

Blocking:  0.001  -  0.500

Lines:  1  -  90,000