 | The Erlang C Calculator |
| The Erlang C Traffic Model |
- A -
ACD
Agents
- B -
B.H.T.
Blocking
Busy Hour Factor
- C -
Calculating
Call center
Call centre
Call Minutes Calculator
| The Call Minutes Calculator |
| The Call Minutes Calculator window |
| Performing a calculation |
| The Call Minutes Calculator window |
| Example calculations |
| How many minutes? |
Cancel
- D -
Delay
- E -
Erlang
| Erlang traffic models |
| The Erlang B Traffic Model |
| The Extended Erlang B Traffic Model |
| The Erlang C Traffic Model |
Erlang B
Erlang B Calculator
| The Erlang B Calculator |
| The Erlang B Calculator window |
| Performing a calculation |
| Example Calculations |
| How many lines? |
| How much traffic? |
| How much blocking? |
Erlang C
| The Erlang C Traffic Model |
| The Erlang C variables |
| Performing a calculation |
| Example calculations |
| How much delay? |
Erlang C Calculator
| The Erlang C Calculator |
| The Erlang C Calculator window |
| Performing a calculation |
| Example calculations |
| How many agents? |
Erlang for Excel
Examples
| Example Calculations |
| How many lines? |
| How much traffic? |
| How much blocking? |
| An example calculation |
| Example calculations |
| How many agents? |
| How much delay? |
| Example calculations |
| How many minutes? |
Excel
Extended Erlang B
Extended Erlang B Calculator
| The Extended Erlang B Calculator |
| The Extended Erlang B Calculator window |
| Performing a calculation |
| An example calculation |
- F -
- G -
- H -
- I -
Introduction
| Westbay Traffic Calculators |
| Who are the Traffic Calculators for? |
| Starting the calculators |
| The Erlang B Calculator |
| The Extended Erlang B Calculator |
| The Erlang C Calculator |
| The Call Minutes Calculator |
- L -
Layout
| The Erlang B Calculator window |
| The Extended Erlang B Calculator window |
| The Erlang C Calculator window |
| The Call Minutes Calculator window |
| The Call Minutes Calculator window |
Legal notice
Licence
Lines
- M -
Microsoft Excel
Minimum
Minutes
| The Call Minutes Calculator |
| Performing a calculation |
| The Call Minutes Calculator window |
| Example calculations |
| How many minutes? |
- O -
Overflow
- P -
Probability
- R -
- S -
Stop
- T -
Traffic Calculators
| Westbay Traffic Calculators |
| Who are the Traffic Calculators for? |
| Navigating the calculators |
| Copyright and use restrictions |
| Licensing requirements |
| Warranty |
Traffic models
| Erlang traffic models |
| The Erlang B Traffic Model |
| The Extended Erlang B Traffic Model |
| The Erlang C Traffic Model |
- V -
- W -
Westbay Traffic Calculators
| Westbay Traffic Calculators |
| Who are the Traffic Calculators for? |
| Navigating the calculators |
| Copyright and use restrictions |
| Licensing requirements |
| Warranty |
Window
| The Extended Erlang B Calculator window |
| The Erlang C Calculator window |
| The Call Minutes Calculator window |
| The Call Minutes Calculator window |
- X -